Lodging Policies

We welcome you and your pet to Best Friends’ newest lodging option. The new Best Friends Roadhouse and Mercantile offers 40 rooms and suites designed to comfortably accommodate you and your furry friends.

GENERAL INFORMATION

  •  Check-in is at 3 p.m. or later and checkout is at 11 a.m. on the day of departure.

  • Pets stay for free.

  • The maximum number of pets allowed per room is four.

  • Parking is free for guests.

  • Internet is free for guests.

  • This is a smoke-free property.

  • Rates are based on single or double occupancy. There is a $25 charge per night for any additional guests 16 years or older. 

CONFIRMATION AND CANCELLATION POLICIES

A valid credit card is required to confirm a Roadhouse or Sanctuary lodging reservation. We do not require a deposit prior to your stay. Your credit card will not be charged until you check in. 

Cancellations within two days and no-shows will be charged one night’s stay. Cancellations within three days or 30 days will be charged a $25 fee. There is no charge for cancellations of 31 days or more.  

Best Friends is a 501(c)(3) nonprofit organization operating one of the nation's largest sanctuaries for homeless animals and providing national adoption, spay/neuter and educational programs. For information on whether your lodging payment is tax deductible, please consult your tax professional and IRS Publication 526.

Pet Policies

At the Best Friends Roadhouse and Mercantile, pets are just as much guests as their people. For the comfort and happiness of both people and pets:

  • We recommend that your pets be well-socialized around people and other pets.

  • All dogs must be on a monthly flea preventative and also up to date on immunizations. Please provide a copy of shot records upon arrival.

  • We gladly welcome sleepovers with a dog, cat or bunny from Best Friends Animal Sanctuary*, but those participating in sleepovers cannot be traveling with their personal pets. If you are interested in scheduling a sleepover, please make arrangements prior to your arrival with the front desk. Please note: Guests welcoming sleepover pets must arrive at the Roadhouse prior to 2 p.m. Mountain time in order to arrange your sleepover pet.*Pending eligible sleepover pet availability

  • We recommend that pets be crated whenever they are left unattended in a guest room. A limited number of crates are available through the front desk. Crates are available for a fee.

  • Pets are expected to remain on leash in all common areas, except the fenced dog park area, which has posted rules at entry.

  • Guests are responsible for cleaning up all pet waste, both indoors and outside. Cleaning materials are available from the front desk, housekeeping, or at stations throughout the property. Additional cleaning fees will apply in the event that excessive housekeeping is required.

  • We’ve designated two Roadhouse rooms that are cat-friendly. If you are traveling with a cat, please feel free to request a cat-friendly room.

  • The maximum number of household pets allowed per room is four.